Welcome to Silk & Secrets. By accessing or purchasing from our website or store, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

This website is owned and operated by Silk & Secrets, located at House 38, Road 11, Sector 10, Uttara, Dhaka, Bangladesh 1230.
By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms.

Silk & Secrets reserves the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the site constitutes your acceptance of any changes.

2. Products & Availability

We make every effort to display our products accurately, including colors, textures, and descriptions. However, slight variations may occur due to photography, lighting, or screen settings.
All products are subject to availability, and we reserve the right to limit or cancel quantities at our discretion.

3. Pricing & Payments

  • All prices are listed in Bangladeshi Taka (BDT) and are subject to change without notice.
  • We accept multiple payment methods, including Cash on Delivery (COD), Bank Transfer, and Mobile Payment.
  • Once an order is placed, it cannot be canceled after it has been processed for shipping.

4. Shipping & Delivery

  • We offer nationwide delivery across Bangladesh.
  • Standard delivery times are 2–5 business days within Dhaka and 3–7 business days outside Dhaka.
  • Delivery delays may occur due to factors beyond our control, such as weather or courier disruptions.

5. Returns & Refunds

Returns are accepted under our Return & Refund Policy, provided items are unworn, unused, and returned within 7 days with original packaging and tags.
Please review our Return & Refund Policy for detailed terms.

6. Privacy & Data Protection

Your privacy is important to us. We collect limited personal information necessary to process orders and improve your experience.
We never share or sell customer data to third parties. Please see our Privacy Policy for more information.

7. Intellectual Property

All content on this website — including logos, text, product images, and designs — is the property of Silk & Secrets and protected by copyright laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

Silk & Secrets shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
Our total liability shall not exceed the amount paid for the product purchased.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising shall be subject to the jurisdiction of the courts in Dhaka, Bangladesh.

10. Contact Us

For any questions or concerns regarding these Terms, please contact us:
📍 Address: House 38, Road 11, Sector 10, Uttara, Dhaka, Bangladesh 1230
📞 Phone: 01703-565969
📧 Email: info@silkandsecrets.com